Privacy policy

Skyfling (website domain: skyfling.com, hereinafter referred to as "we") understands the importance of user information security. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using this website (an online grocery sales platform) to protect your legitimate rights and interests. Please read and understand this policy carefully before using our services.
We collect necessary user information solely to provide grocery sales, order processing, and after-sales service. This information includes:
Registration and Order Information: Your name, mobile phone number, shipping address, and email address (if you communicate using an email address other than service@skyfling.com) provided when registering an account or placing an order. This information is used to complete account creation, product delivery, and order status notifications.
Browsing and Usage Information: The device model, browser type, IP address, and browsing history (such as grocery product categories viewed and duration of visit) you use when accessing the website. This information is collected anonymously and used only to optimize website functionality, enhance the shopping experience, and analyze product popularity. Communication Information: When you contact us via service@skyfling.com or our online customer service, you provide us with information such as problem descriptions and feedback. This information is used to record communication history and provide you with targeted solutions.
We use the user information we collect only for the following legitimate purposes and will not exceed the necessary scope:

Performing service obligations: We use your name, address, mobile phone number, and other information to complete grocery order confirmation, logistics delivery, and after-sales return and exchange processing; and to provide important information such as order shipment and receipt reminders through the contact information you provide.

Optimizing the service experience: Based on your browsing history and usage habits, we recommend grocery products that best suit your needs (e.g., displaying relevant new products based on your frequently viewed home and grocery categories); we optimize the website's display on different devices based on device information and IP addresses to ensure access stability.

Ensuring security and compliance: We use information such as IP addresses to identify unusual access behavior (e.g., malicious orders and account theft) to protect your account security and the order quality of our services. We cooperate with regulatory investigations and provide necessary information support, as required by laws and regulations. We implement multiple technical and management measures to ensure the security of your personal information:
Technical Security: We use encrypted transmission technology (such as the SSL protocol) to protect sensitive information you submit when placing an order or registering, preventing it from being stolen or tampered with during transmission. We also encrypt stored user information to restrict access by unauthorized personnel.
Administrative Access Control: We have established a strict information access control system, limiting access to necessary user information to personnel responsible for order processing and customer service. All access is logged for easy traceability.
Third-Party Partnership Guidelines: If we need to entrust a third party (such as a logistics provider) to process your shipping address, name, and other information to fulfill product delivery, we will sign a confidentiality agreement with the third party, requiring it to use the information only for the agreed-upon purpose and overseeing its information protection measures. We prohibit the third party from using the information for other purposes.
Except in the following exceptional circumstances, we will not proactively share or transfer your personal information to any third party:
Obtaining Your Explicit Authorization: If you consent to us providing your information to a partner grocery brand to receive notifications of brand-exclusive promotions, we will share the information only after receiving your written or online confirmation. Legal and Regulatory Requirements: Upon receipt of legal requests such as court subpoenas and regulatory instructions, we will provide necessary user information to designated agencies, to the extent permitted by law.
Mergers and Reorganizations: In the event of a merger, division, acquisition, or asset transfer, we will transfer user information as part of our business assets and require the transferee to continue to abide by this Privacy Policy to ensure information security.
You have the right to access, correct, delete, and revoke your personal information. The specific steps are as follows:
Access and Correction: You can log in to your skyfling.com account and access or modify your name, phone number, shipping address, and other information in "Profile - My Information." To access your historical orders, you can view them in "My Orders."
Deletion and Revocation of Authorization: If you wish to delete certain personal information (such as a shipping address you no longer use), you can do so in "Profile." If you wish to revoke your authorization to use your information (e.g., to no longer receive product recommendations), you can email service@skyfling.com and we will process your request within 1-2 business days. Account Cancellation: If you need to cancel your skyfling.com account, you can submit a cancellation request through our customer service email at service@skyfling.com. We will verify your identity and complete the cancellation within 7 business days. We will also delete all personal information associated with your account (unless required by law or regulation).
We may update this Privacy Policy from time to time based on legal and regulatory changes and business development needs. The updated policy will be prominently posted on the skyfling.com homepage and will take effect 7 days after the date of posting. If the policy update affects core terms (such as the scope of information collection and purpose of use), we will notify you of the changes using the phone number or email address you used to register.