Shipping policy

Skyfling (website domain: skyfling.com, hereinafter referred to as "we") is committed to providing you with transparent and efficient grocery shipping services. To help you clearly understand shipping methods, costs, and delivery times, we have established this policy. The following terms apply to all orders placed through this website. We offer two shipping methods for you to choose from, and fees are calculated on a per-order basis. Details are as follows:
Standard Shipping: Order fee: US$5.99
Availability: Most areas nationwide. Remote areas (such as some overseas territories and remote islands) are only eligible for this shipping method, and delivery times may increase by 1-2 business days.
VIP Shipping: Order fee: US$15.99
Availability: Covers major cities nationwide, with priority delivery. Remote areas are not currently available.
To reduce your shopping costs, we are offering free shipping on orders over a certain amount. The details are as follows:
Free Shipping Eligibility: Orders with a total purchase amount (after deducting coupons and discounts) of US$39.99 or more automatically qualify for free shipping, without any additional application. Exclusions: Customized grocery items (such as printed storage bags and custom stickers) and oversized or heavy items (such as large storage cabinets and bulk cleaning supplies) are not eligible for free shipping. Please refer to the product details page for details. Shipping costs for these items will be calculated separately.

Logistics Tracking: You can track your delivery status in two ways: log in to your skyfling.com account, go to "Personal Center - My Orders," find the order, and click "View Logistics." Alternatively, copy the tracking number from the shipping notification, visit the corresponding logistics provider's website (such as USPS or FedEx), and enter the tracking number to check real-time delivery status.

Special Circumstances: Address Change: If you need to change your delivery address after placing an order, you must submit a request to our customer service email before the order is shipped, specifying the order number and new address. Once the order has been shipped, address changes cannot be made. You will be solely responsible for any undeliverable or lost items caused by this. Package Detained/Lost: If the logistics information shows "Package Detained" (such as unknown address, no one to sign for the package), please contact the logistics service provider in time for processing; if the package is confirmed to be lost, you must apply for verification through the customer service email within 30 days of shipment. We will assist you in claiming compensation from the logistics company and will process a refund or re-shipment for you after verification.