Service policy

Skyfling (website domain: skyfling.com, hereinafter referred to as "we") is an online service platform specializing in the sale of grocery products. These Terms and Conditions define your rights, obligations, and the boundaries of both parties' rights and responsibilities when using our services. Please read these Terms and Conditions carefully before registering an account and placing an order. By using this website, you are deemed to have understood and agreed to all of these Terms and Conditions.

Service Scope and Prerequisites:

Service Content: We provide you with services such as browsing, ordering, payment, logistics tracking, and after-sales consultation (including refunds and exchanges) for grocery products. Products include household items, daily storage, hobbies, cleaning tools, and other categories. Details are subject to the current website display.

Eligibility: You must be at least 18 years of age or accompanied by a legal guardian to use this service. You must provide true and accurate personal information (such as name, mobile phone number, and address) when registering an account. If this information changes, you must promptly update it. You will be solely responsible for any issues such as delayed order delivery and inability to process after-sales service due to inaccurate information.

Account Rules: You must keep your account and password confidential and may not lend your account to others. If you discover your account has been compromised, please notify us immediately via the customer service email at service@skyfling.com. We will assist in freezing your account. You will be responsible for any losses resulting from your improper account security.
Order Rules and Fulfillment:
Order Confirmation: Once you submit your order and complete payment on the website, it is considered complete. We will send you an order confirmation via SMS or email within 12 hours. If the order cannot be fulfilled due to insufficient product inventory, incorrect pricing (not malicious), or system failure, we reserve the right to cancel the order and refund the full amount. We will also provide the reasons through the contact information you provided.
Product Information: The grocery product information displayed on the website (such as price, specifications, materials, and inventory) is updated in real time. If the information you see is inconsistent with the actual information due to system delays, we reserve the right to fulfill your order based on the actual information. You can contact customer service via the email address to inquire about product details before placing an order to avoid disputes due to misunderstandings. User Rights and Obligations:
User Rights: After receiving your product, you have the right to request reasonable after-sales service in accordance with the Skyfling Refund Policy. You have the right to submit feedback or complaints regarding product quality or service experience, and we will respond and process them within three business days. You have the right to choose whether to receive information from us regarding new product recommendations, promotions, and other events. You can unsubscribe through your account settings or the customer service email address.
User Obligations: You may not use this website to post illegal, infringing, or vulgar content. You may not use technical means to maliciously manipulate orders, tamper with order information, or obtain discounts (such as using the same discount code multiple times). When returning products, you must ensure that the product meets the "no impact on resale" requirement and may not intentionally damage or replace product parts. Otherwise, we reserve the right to refuse after-sales service and pursue legal action.
Platform Rights and Obligations:
Platform Rights: We reserve the right to issue warnings, restrict account functions, freeze accounts, cancel orders, and other measures against users who violate these Terms or laws and regulations. We reserve the right to modify these Terms based on business adjustments (such as product category updates or changes in logistics partners). Modifications will be posted on the website homepage and will take effect seven days after the posting. If you disagree with the modifications, you may terminate your service. Platform Obligations: Ensure the stable operation of the website system, regularly maintain technical security, and prevent user information leaks; ensure product information is accurate and truthful, and promptly remove products with quality issues; provide users with clear customer service channels (customer service email: service@skyfling.com), promptly answer inquiries and handle after-sales matters, and must not unreasonably delay or refuse to fulfill service commitments.

Intellectual Property and Limitation of Liability:
Intellectual Property: The design, logo, product images, and text descriptions on this website are all intellectual property owned by us. You may not reproduce, disseminate, or use them for commercial purposes without authorization. If you discover any content on the website infringing your rights (such as plagiarizing product images from others), please report it through the customer service email address, and we will handle it within 24 hours after verification.

Limitation of Liability: We are not liable for service interruptions or order failures caused by force majeure (such as natural disasters, logistics outages) or third-party service failures (such as payment platform issues, logistics delays), but we will do our best to help you mitigate your losses. Our descriptions of the product's performance and durability are based on typical scenarios only. We are not responsible for damage caused by improper use (such as using decorative items as load-bearing items). These Terms of Service will take effect from the date you first use the Skyfling website services. If you cancel your account, the terms will terminate. However, orders and after-sales obligations incurred before cancellation will still be subject to these Terms.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.